Terms & conditions.

For these Terms and Conditions:

• Customer means the person or entity that books, purchases, authorises or receives the Services.
• Vehicle means the motor vehicle that is the subject of the Services.
• Inspection means the visual, operational, mechanical, electrical and/or electronic inspection activities included within the particular Service purchased by the Customer.
• Services means the vehicle inspection, diagnostic, EV and hybrid battery diagnostic, pre-purchase inspection, PPSR and any related or additional services supplied by EVHPPI.
• Report means any written, electronic or digital inspection report, diagnostic report, battery report, PPSR information, photographs, findings or other information supplied by EVHPPI following the Services.
• Diagnostic Equipment means diagnostic scan tools, manufacturer-level or aftermarket diagnostic equipment, software, subscriptions, applications and associated systems used by EVHPPI.
• State of Health (SoH) means battery health or capacity information made available by the Vehicle, manufacturer, battery management system or Diagnostic Equipment. An SoH percentage is not available for every Vehicle.
• Service Area means EVHPPI's then-current operating area within South East Queensland (SEQ), as published on our website, advised at the time of booking or otherwise agreed by EVHPPI.
• PPSR means a Personal Property Securities Register search.
• NEVDIS means the National Exchange of Vehicle and Driver Information System.
• Vehicle Owner/Seller means the person or entity possessing, selling or otherwise controlling access to the Vehicle.
• Fees means the amount payable for the Services selected at the time of booking.

EVHPPI provides non-invasive vehicle inspection and diagnostic services intended to assist Customers in making informed decisions regarding a Vehicle.

Unless expressly agreed otherwise in writing, an EVHPPI Inspection is a visual, operational, mechanical, electrical and electronic diagnostic assessment of those Vehicle systems, components and areas that are visible, accessible, safe and reasonably capable of inspection at the time of the Inspection.

The exact scope of the Inspection depends upon the Service purchased by the Customer.

EVHPPI operates as a mobile Vehicle inspection service. Unless expressly agreed otherwise, Vehicles are not raised on a workshop hoist as part of the Inspection.

The accessible underside of the Vehicle will be visually inspected from ground level where it is safe and reasonably practicable to do so. Components, areas or defects that cannot be safely or reasonably viewed or accessed from ground level may not be inspected.

The Inspection is not a dismantling, engineering, forensic, structural certification, roadworthiness certification, safety certification or manufacturer-authorised inspection.

EVHPPI does not warrant or certify that a Vehicle is roadworthy unless a separate roadworthy inspection or certification service is expressly provided and permitted by law.

The Inspection and Report reflect the condition of the Vehicle and information reasonably available to EVHPPI at the time of Inspection only.

No pre-purchase or diagnostic inspection can identify every existing, intermittent, concealed or developing defect.

EVHPPI does not guarantee that a Vehicle is free from defects or that components will continue to operate without failure after the Inspection.

EVHPPI Inspections are non-invasive unless expressly agreed otherwise in writing.

EVHPPI does not ordinarily remove, dismantle, disassemble or disturb Vehicle components for the purpose of conducting an Inspection.

Limited removal or movement of interior trim, covers or access panels may be required to access the Vehicle's OBD-II diagnostic port, depending on the Vehicle's make, model, year and configuration. Where reasonably necessary, EVHPPI may carefully remove or move such trim, covers or access panels solely for the purpose of accessing the diagnostic port, provided EVHPPI considers it safe and appropriate to do so.

Except for such limited access where reasonably required, EVHPPI does not ordinarily remove or dismantle components including, without limitation:

• underbody protection panels, shields and covers;
• aerodynamic undertrays and splash shields;
• high-voltage battery protection panels and shields;
• wheel arch liners;
• interior or exterior trims;
• carpets, floor coverings and insulation;
• body panels or structural coverings;
• mechanical or electrical components;
• high-voltage battery packs, modules or covers;
• luggage compartment, interior or engine-bay trims requiring dismantling; and
• manufacturer-fitted or aftermarket protective components.

Where a component, structure or area is concealed by a panel, trim, shield, cover, contamination, previous repair, modification or another obstruction, EVHPPI may be unable to inspect or verify the condition of the concealed area.

The presence of an external cover, shield, undertray or protection panel that appears undamaged must not be taken as confirmation that the components, structures or high-voltage battery systems behind or above that component are undamaged.

Damage, corrosion, deterioration, previous repairs, structural defects, battery damage or other conditions may exist within concealed or inaccessible areas and may not be identifiable during a non-invasive Inspection.

Where electronic diagnostic testing forms part of the selected Service, EVHPPI will make reasonable attempts to communicate with the Vehicle and relevant electronic control systems using Diagnostic Equipment available to EVHPPI at the time of Inspection.

Diagnostic access is subject to compatibility between the Vehicle and EVHPPI's Diagnostic Equipment, software, manufacturer systems, subscriptions and other technical systems.

EVHPPI does not guarantee successful communication with the Vehicle, high-voltage battery management system or every electronic control module, system, parameter or diagnostic function fitted to every Vehicle.

Diagnostic accessibility and information may vary because of factors including:

• manufacturer diagnostic restrictions;
• Vehicle make, model, variant or model year;
• software or firmware version;
• secure diagnostic gateways or security restrictions;
• Vehicle configuration;
• diagnostic protocol;
• manufacturer changes or updates;
• network, internet or communication faults;
• previous accident damage or repairs;
• modifications to the Vehicle;
• faults within the Vehicle;
• Diagnostic Equipment compatibility;
• manufacturer server or system availability; or
• other circumstances outside EVHPPI's reasonable control.

Where communication cannot be established, EVHPPI may be unable to retrieve diagnostic trouble codes, battery information, State of Health information or other data from some or all Vehicle systems.

An inability to communicate with a Vehicle or control module does not, by itself, establish that the Vehicle has a fault.

Likewise, an inability to communicate does not necessarily establish that EVHPPI's Diagnostic Equipment is incompatible with the Vehicle.

Where the cause cannot reasonably be established during the Inspection, EVHPPI may record the communication failure or limitation as undetermined.

A failure to access a particular module, parameter, test function or manufacturer-specific data item does not necessarily indicate a fault with the Vehicle.

Any material diagnostic-access limitations identified during the Inspection may be recorded in the Report.

Diagnostic Trouble Codes

The presence or absence of diagnostic trouble codes ("DTCs") must be interpreted within the limitations of electronic diagnostic testing.

The absence of stored DTCs does not confirm that the Vehicle is free from faults, defects, previous damage or previous warning events.

Diagnostic trouble codes may have previously been cleared or reset, faults may be intermittent, and some Vehicle conditions may not generate or retain a diagnostic trouble code.

A diagnostic scan represents the information available from accessible Vehicle systems at the time the scan is performed.

Where included in the selected Service, EVHPPI may perform a diagnostic scan before and/or after other Inspection activities or a road test.

A pre-scan and post-scan represent snapshots of diagnostic information available from accessible Vehicle systems at those respective times.

Pre-scans and post-scans do not guarantee that every electronic control module will be accessible or that every existing, historical, intermittent or developing fault will be identified.

The absence of a fault code during either scan must not be interpreted as confirmation that the Vehicle is free from faults.

EVHPPI does not open, dismantle or internally inspect a high-voltage battery pack unless expressly agreed otherwise as part of a separate specialised service.

Physical assessment of the high-voltage battery is limited to areas that are safely visible and reasonably accessible without removal of protection panels, shields, undertrays or other Vehicle components.

The external appearance of a battery enclosure, battery shield or underbody protection panel does not confirm the condition of concealed battery components.

Battery State of Health, cell information, temperatures, voltages, fault information and other battery data depend upon information made available by the Vehicle, manufacturer, battery management system and Diagnostic Equipment being used.

Not all Vehicles provide a manufacturer-calculated State of Health percentage or the same level of battery information.

EVHPPI therefore cannot guarantee that a numerical State of Health percentage, remaining-capacity figure or particular battery data parameter will be available for every Vehicle.

Where a Vehicle provides a State of Health or remaining-capacity measurement, EVHPPI may report that information.

Where an exact manufacturer or Vehicle-reported State of Health percentage is unavailable, EVHPPI may instead provide a battery condition assessment based upon the diagnostic information reasonably available at the time.

A battery condition assessment must not be interpreted as a manufacturer-certified State of Health percentage.

Any State of Health, remaining capacity, degradation percentage or similar measurement reported by EVHPPI is based upon information made available by the Vehicle, manufacturer or diagnostic system at the time of Inspection.

Unless expressly stated otherwise, EVHPPI does not independently determine the physical energy capacity of the high-voltage battery through a controlled laboratory-style full charge/discharge capacity test.

Battery diagnostic information and assessments are not guarantees of:

• future battery performance;
• remaining battery lifespan;
• future degradation;
• charging performance under every condition;
• future battery failure; or
• manufacturer warranty eligibility.

A road test will only be performed where included in the selected Service and where EVHPPI considers it safe, lawful and reasonably practicable to do so.

A road test may be shortened, modified or omitted because of:

• Vehicle condition;
• registration status;
• weather;
• traffic;
• location;
• seller or owner restrictions;
• warning lights or messages;
• insufficient battery charge or fuel;
• unsafe tyres or other safety concerns;
• mechanical or electrical faults; or
• other circumstances outside EVHPPI's reasonable control.

A road test is a snapshot of Vehicle operation under the conditions existing at the time of the test.

A road test cannot reproduce every possible driving, charging, temperature, load, speed, regenerative braking or operating condition that a Vehicle may experience during normal use.

Intermittent or developing faults that do not present during the road test may not be identifiable.

A pre-purchase Inspection may identify observations or indications consistent with previous accident damage, paintwork, body repairs, component replacement or other previous work.

EVHPPI does not guarantee that all previous accident damage, repairs or component replacement will be identified.

Previous repairs or damage located behind trims, underbody covers, battery shields, body panels or other inaccessible components may not be visible during a non-invasive Inspection.

Unless expressly stated otherwise, EVHPPI does not certify that previous repairs have been performed:

• correctly;
• safely;
• using genuine components;
• in accordance with manufacturer specifications or repair procedures;
• by an authorised repairer; or
• without compromising Vehicle structure, safety systems or high-voltage components.

Where significant previous damage or repair is suspected or identified, EVHPPI may recommend further investigation by a vehicle manufacturer, authorised repairer, appropriately qualified collision repair specialist, automotive engineer or another relevant specialist.

Where EVHPPI becomes aware that a Vehicle is, or has previously been, recorded as a repairable write-off, statutory write-off or otherwise significantly damaged, this information may be included in the Report.

A previously written-off Vehicle may have sustained significant damage even where the Vehicle has subsequently been repaired, inspected, registered or returned to the road.

EVHPPI's Inspection does not constitute certification of the quality, structural integrity, safety or manufacturer compliance of previous repairs.

Customers considering a previously written-off Vehicle should obtain and review all available repair records and Vehicle history information and obtain specialist assessment where appropriate before completing the purchase.

Written-off Vehicle laws, registration requirements and restrictions may differ between Australian States and Territories. Where a Vehicle is to be purchased, registered, transferred, sold or used interstate, it is the Customer's responsibility to make their own enquiries and determine the applicable requirements, restrictions and eligibility in the relevant State or Territory before purchasing the Vehicle.

EVHPPI does not provide legal or registration advice regarding interstate written-off Vehicle requirements.

Where a PPSR search is included within the selected Service, EVHPPI may obtain PPSR and/or NEVDIS information using the Vehicle identification details supplied or reasonably available at the time.

Where PPSR, NEVDIS or other third-party Vehicle-history information is obtained or referred to, EVHPPI relies upon information supplied by external sources.

EVHPPI cannot independently guarantee that third-party information is complete, current or error-free.

A PPSR or other history search reflects information available from the relevant system at the time the search is conducted.

Circumstances or records may change after that search.

The Customer should conduct or obtain a fresh PPSR search using the Vehicle's VIN immediately before completing the purchase or transferring funds.

Unless a PPSR or Vehicle-history search is expressly included within the purchased Service, the Customer must not assume that EVHPPI has independently verified the Vehicle's financial, stolen, written-off or other recorded history.

EVHPPI does not determine, administer, approve or guarantee manufacturer warranty coverage.

The age or mileage of a Vehicle, or the apparent existence of an unexpired original manufacturer warranty period, does not necessarily mean that the Vehicle or a particular component remains eligible for warranty coverage.

Previous accident damage, written-off status, repairs, modifications, servicing history, non-approved components or other circumstances may affect manufacturer warranty coverage.

Depending upon the manufacturer and circumstances, warranty coverage relating to the Vehicle, high-voltage battery, drive unit, body, safety systems, charging system or other components may be restricted, excluded, declined, cancelled or otherwise affected.

Where warranty coverage is important to the Customer's purchasing decision, the Customer should obtain written confirmation of the Vehicle's current warranty status directly from the manufacturer or its authorised representative before completing the purchase.

EVHPPI does not make representations on behalf of a Vehicle manufacturer and cannot guarantee whether a current or future warranty claim will be accepted.

The Customer is responsible for ensuring that EVHPPI has reasonable access to the Vehicle and that any Vehicle Owner/Seller, dealer or other person controlling the Vehicle has authorised the Inspection.

The Vehicle should be made reasonably available in a suitable and safe location for the Inspection.

EVHPPI is not responsible for Inspection limitations caused by:

• restricted access;
• Vehicle Owner/Seller or dealer instructions;
• Vehicle location;
• environmental or weather conditions;
• inability to safely access or inspect the Vehicle;
• locked compartments;
• unavailable or incomplete keys;
• insufficient battery charge or fuel;
• Vehicle faults;
• inaccessible areas;
• unavailable charging equipment; or
• other circumstances outside EVHPPI's reasonable control.

Any material limitation encountered during the Inspection may be noted in the Report.

The Report provides information concerning observations, diagnostic information and findings reasonably available to EVHPPI at the time of Inspection.

The Report is intended to assist the Customer in making an informed purchase or selling decision.

It does not constitute financial, legal, engineering, valuation or manufacturer advice, nor does it constitute a direction, recommendation or guarantee that the Customer should purchase or decline to purchase the Vehicle.

The final decision regarding purchase, price, suitability and acceptance of risk remains with the Customer.

Where EVHPPI recommends further investigation, specialist assessment, manufacturer confirmation, repair verification or another inspection, the Customer should complete those enquiries before proceeding with the purchase.

The Report should be considered as a whole and individual findings should not be considered in isolation.

Vehicle components and electronic systems can fail without prior visible symptoms, warning messages or diagnostic evidence.

EVHPPI cannot predict future failures or guarantee the remaining service life of:

• high-voltage batteries;
• electric motors or drive units;
• internal combustion engines;
• transmissions;
• charging systems;
• onboard chargers;
• inverters;
• electronic modules;
• air-conditioning or thermal-management systems;
• suspension or braking components; or
• any other Vehicle component or system.

Intermittent faults that do not occur or produce identifiable evidence during the Inspection may not be detected.

The Inspection must not be interpreted as a guarantee of the Vehicle's future reliability, condition or operating life.

Where EVHPPI is able to substantially perform the booked Inspection but a particular test, diagnostic function, measurement or Inspection item cannot be completed or obtained because of:

• Vehicle-specific limitations;
• manufacturer restrictions;
• unavailable diagnostic data;
• Diagnostic Equipment compatibility;
• software limitations;
• secure gateways;
• communication issues;
• Vehicle Owner/Seller restrictions;
• Vehicle condition; or
• circumstances outside EVHPPI's reasonable control,

this will not, by itself, constitute an inability by EVHPPI to perform the booked Service.

EVHPPI will complete the Inspection to the extent reasonably possible and identify material limitations in the Report where appropriate.

No refund is automatically payable solely because a particular diagnostic parameter, module, State of Health percentage, test or Inspection item is unavailable where EVHPPI has otherwise substantially supplied the booked Service.

Nothing in this clause limits any right or remedy the Customer may have under the Australian Consumer Law.

Bookings are subject to technician availability, location, Vehicle accessibility and EVHPPI's Service Area.

The Customer must provide accurate booking information and notify EVHPPI as soon as reasonably practicable of any relevant changes.

A Customer may reschedule an appointment up to two (2) times by providing EVHPPI with at least 24 hours' notice before the scheduled appointment time. Rescheduled appointments remain subject to technician availability and EVHPPI's Service Area.

Where less than 24 hours' notice is provided, EVHPPI may, at its discretion, agree to reschedule the appointment instead of applying the applicable cancellation fee.

Where the Customer cancels an appointment:

• 24 hours or more before the scheduled appointment: any amount paid for the cancelled Service will ordinarily be refunded in full.
• Less than 24 hours before the scheduled appointment: EVHPPI may retain or charge a cancellation fee of up to 40% of the booked Service Fee, having regard to reasonable costs and losses incurred as a result of the cancellation, including reserved technician time, scheduling and administration.
• Less than 2 hours before the scheduled appointment, after the technician has commenced travel, or where EVHPPI attends and the Vehicle cannot be inspected due to circumstances attributable to the Customer, Vehicle Owner/Seller, dealer or Vehicle: EVHPPI may retain or charge a cancellation or call-out fee of up to 60% of the booked Service Fee, having regard to reasonable costs and losses incurred.

Nothing in this section limits rights or remedies available under the Australian Consumer Law.

Where EVHPPI determines that it is unable to carry out the booked Inspection because EVHPPI does not have the necessary diagnostic capability, equipment, software or other capability reasonably required to substantially perform the selected Service on the particular Vehicle, EVHPPI will offer the Customer either:

1. a full refund of the amount paid for that Service; or
2. a replacement EVHPPI Inspection of the same value, subject to availability and within EVHPPI's Service Area.

Where a replacement Inspection is selected, it may be applied to another eligible Vehicle inspected within EVHPPI's then-current Service Area.

The Customer may also choose to apply the amount already paid as a credit towards a higher-value EVHPPI Service or Inspection. Where the replacement Service or Inspection has a higher price than the original Service purchased, the Customer must pay the difference in price before the replacement Service or Inspection is carried out.

Any credit provided under this section must be used within three (3) months of the original booking date. Any unused credit will expire after this period.

The refund or replacement provisions above are different from circumstances where EVHPPI can substantially perform the booked Service but a particular diagnostic parameter, test, module or Inspection item is unavailable because of the limitations described elsewhere in these Terms.

The Customer must pay the Fees applicable to the selected Service as advised at the time of booking, quotation or purchase.

Unless otherwise stated, advertised consumer prices include GST where applicable.

Additional services, travel outside standard service areas or other agreed work may incur additional charges where disclosed and agreed with the Customer.

EVHPPI requires payment in full before the Inspection is carried out, unless otherwise expressly agreed by EVHPPI in writing.

EVHPPI aims to provide Reports on the same day as the Inspection where reasonably practicable.

Report delivery times are estimates and may be affected by:

• Inspection complexity;
• the volume or complexity of diagnostic information;
• technical or software issues;
• manufacturer systems;
• communication issues;
• workload; or
• circumstances outside EVHPPI's reasonable control.

EVHPPI will provide the Report within a reasonable time having regard to the circumstances and any agreed timeframe.

EVHPPI may take photographs and videos, screenshots, diagnostic records, measurements, scan data and other records reasonably required to document the Inspection, Vehicle condition, Inspection process and findings, and to prepare the Report.

These records may be retained for business, quality assurance, insurance, dispute-resolution and legal purposes in accordance with applicable privacy requirements.

Unless separately authorised by the Customer, identifiable Customer information will not be used for unrelated marketing purposes.

The Customer is responsible for:

• providing accurate Vehicle and booking information;
• ensuring lawful and reasonable access to the Vehicle;
• obtaining the Vehicle Owner/Seller, dealer or owner's permission for the Inspection;
• reviewing the Report before purchasing the Vehicle;
• considering any limitations stated in the Report;
• obtaining further specialist advice where recommended; and
• making the final decision whether to purchase the Vehicle.

The Customer should not rely upon verbal comments in isolation from the final Report where a written Report forms part of the selected Service.

EVHPPI does not sell the Vehicle and does not provide a warranty or guarantee in relation to the Vehicle itself.

An Inspection does not constitute a warranty that the Vehicle:

• is defect-free;
• is roadworthy;
• complies with every manufacturer specification;
• will remain reliable;
• will not require future repairs;
• will retain its present battery condition;
• qualifies for manufacturer warranty coverage; or
• is suitable for every intended use.

Any manufacturer's, dealer's or seller's warranty is separate from EVHPPI's Services.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Where applicable, EVHPPI's Services come with consumer guarantees including that Services will be provided with due care and skill and otherwise in accordance with rights that cannot lawfully be excluded.

Nothing in these Terms excludes or restricts any entitlement the Customer may have to a remedy, including having Services remedied, cancelled, refunded or compensated, where required by the Australian Consumer Law.

To the extent that any provision of these Terms is inconsistent with a right or remedy that cannot lawfully be excluded, that provision will apply only to the maximum extent permitted by law.

To the maximum extent permitted by law and subject always to the Australian Consumer Law and any other rights that cannot lawfully be excluded, EVHPPI is not liable for defects, damage, faults, conditions or circumstances that:

• were concealed, inaccessible or not reasonably detectable during the Inspection;
• developed after the Inspection;
• were intermittent and did not present during the Inspection;
• could not reasonably be identified using the non-invasive Inspection methods applicable to the Service;
• could not be identified because diagnostic information or communication was unavailable;
• arose because information supplied by a Customer, Vehicle Owner/Seller, dealer, manufacturer or third party was inaccurate or incomplete; or
• arose from events occurring after the Inspection.

To the extent permitted by law, EVHPPI will not be liable for indirect, special or consequential losses that were not reasonably foreseeable as a result of EVHPPI's failure to comply with its obligations.

Where permitted by law, EVHPPI's aggregate liability arising from the provision of the Services is limited to the greater of $1,000 or three times the Fee paid for the relevant Inspection.

This limitation does not apply to the extent that liability cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable legislation.

EVHPPI may rely upon information supplied by:

• manufacturers;
• diagnostic systems;
• PPSR;
• NEVDIS;
• Vehicle databases;
• Vehicle Owners/Sellers or dealers;
• Customers; or
• other third-party sources.

EVHPPI is not responsible for inaccuracies, omissions, delays or errors in third-party information where EVHPPI has reasonably relied upon that information.

Nothing in this clause limits liability that cannot lawfully be excluded.

If the Customer believes there is an error, omission or issue with the Services or Report, the Customer should notify EVHPPI as soon as reasonably practicable after becoming aware of the issue.

The Customer should provide reasonable information and evidence to allow EVHPPI to investigate the matter.

Where relevant and reasonably practicable, the Customer should provide EVHPPI with a reasonable opportunity to review the Vehicle, Report, diagnostic information or alleged issue before repairs, dismantling or alterations are undertaken.

This clause does not remove or restrict any right or remedy available to the Customer under the Australian Consumer Law.

EVHPPI's Services are offered primarily for Vehicles located within EVHPPI's current South East Queensland Service Area, unless otherwise agreed by EVHPPI.

Service availability may depend upon Vehicle location, technician availability, travel requirements and the particular Service requested.

EVHPPI may change its Service Area from time to time.

EVHPPI may collect and use personal information reasonably necessary to provide the Services, communicate with Customers, process bookings and payments, prepare Reports, maintain business records and comply with legal obligations.

Personal information will be handled in accordance with applicable privacy laws and EVHPPI's Privacy Policy where applicable.

Unless otherwise agreed, Reports and inspection materials produced by EVHPPI are provided for the Customer's personal use in connection with the relevant Vehicle.

The Customer may provide the Report to professional advisers, insurers, repairers, manufacturers, dealers or other persons where reasonably necessary in connection with the Vehicle.

EVHPPI retains ownership of its underlying report formats, templates, methodologies, branding and other intellectual property.

The Report must not be altered or represented in a misleading manner.

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary or, where this is not possible, severed.

The remaining provisions will continue to operate.

EVHPPI may update these Terms and Conditions from time to time.

The Terms applying to a particular Service will ordinarily be those provided or published at the time the Customer books or purchases that Service, subject to any changes required by law or expressly agreed between EVHPPI and the Customer.

These Terms and Conditions are governed by the laws of Queensland, Australia.

The parties submit to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.

EV & Hybrid Pre-Purchase Inspections QLD Pty Ltd
Website: evhppi.com.au
Email: admin@evhppi.com.au
Phone: 07 4514 9368

Customers with questions regarding these Terms and Conditions or an Inspection should contact EVHPPI using the contact details published on our website.

By completing an online booking, accepting a quotation, making payment, instructing EVHPPI to proceed or otherwise accepting the Services, the Customer acknowledges that they have had the opportunity to read these Terms and Conditions and agrees to be bound by them.

The version of these Terms and Conditions applicable to the booking is the version made available to the Customer at or before the time the booking is confirmed.